• How long will it take me to complete this course & can I preview it before buying?

    This is a self-paced course. It can take as long as you need, but on average it takes about 1-2 hours per lesson (8 lessons in total). 

    Some of the pages from the first lesson are available for a free preview. 

    To get a free preview you must create a new account under "sign in" - "create a new account" - (you are not required to give credit card information for this) and then selecting "my course" once you are logged into your account. 

    You will have access to your account for 6 months after purchase, even once you've completed the course. This course will be self-paced, with no deadlines on the quizzes, but after 6 months, if you have not completed it you will need to renew your purchase.

  • What technology do I need? 

    This course is designed to be very easy to use so all you need to complete this course is a tablet (iPad or similar), laptop computer, or desktop computer with access to a high speed internet connection. 

    Please note that this course does not work well with Internet Explorer. Please use one of the following internet browsers:

    Desktop: Firefox, Safari, Chrome, Edge
    Mobile: iOS Safari: 11 and up, Chrome, Samsung Internet

    If you are having trouble, make sure that your internet browser is up to date. 

  • I've done some lipreading before, do I need to be an absolute beginner?

    This course is perfect for absolute beginners, but it’s also great for those who have lipreading experience, who are looking to either refresh or add to their lipreading skills, or add to them. 

    Our opinion is that you can’t practice lipreading too much. The more work you put into lipreading the easier it will become. This course is designed to help you feel confident and comfortable with your lipreading skills, and whether or not you have experience, you will learn new tips and tricks, as well as gaining a lot of practice. 

  • What can I do if I have more questions about this program? 

    If you have questions about this course, please don’t hesitate to the Deafness Forum of Australia by email at support@readourlips.com.au. A staff member will respond during regular business hours (Monday - Friday, 9:00 am - 4:30 pm AEST). We are here to help.

  • Who do I contact if I have forgotten my password, or need technical assistance? 

    If you have forgotten your password, that is ok! Visit the login page, hit the “I forgot my password” button, and you will be sent a "reset password" link through your email that you provided when you signed up.

    If you need technical assistance, please first ensure that the issue is not with your internet browser (it may need to be updated). If you still need help you can contact the Deafness Forum of Australia by email: support@readourlips.com.au.

  • How will I be graded & how do I get my certificate?

    At the end of each lesson you will complete a quiz that has 5-7 lipreading practice words. You must get at least 80% on each of these quizzes to move on to the next lesson. Once you have completed the multiple choice questions, you will find out what your grade is for each lesson. 

    Your certificate will be shown to you once you complete the course, you then have an option to download it, or email it to yourself for printing. 

  • What if I change my mind and want to drop my class?

    You may decide to not complete this course, but we do not offer refunds after course sign up. 

    If you have questions about this course, please don’t hesitate to contact the Deafness Forum of Australia by email at support@readourlips.com.au A staff member will respond during regular business hours (Monday - Friday, 9:00 am - 4:30 pm AEST). We are here to help.

    If you have any suggestions that would help improve your satisfaction with Read Our Lips please contact us.

  • How much will this course cost, and what forms of payment are accepted? 

    The cost of this online course is $99.00 (AUD). Acceptable payment methods include, Visa, MasterCard, or another credit card through Stripe or Paypal payment facilities.

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